Question 1

How fast is home sample collection?

Accepted Answer

Our trained phlebotomists reach you within 60 minutes of your chosen slot in serviceable areas, for a painless single-prick collection.

Question 2

When will I get my reports?

Accepted Answer

Most reports are delivered the same day, typically within 6 hours of collection, via SMS, email, and your Sorus account.

Question 3

Are the tests accurate and certified?

Accepted Answer

Yes. Samples are processed at NABL-grade labs with strict quality controls and automated workflows to ensure accuracy.

Question 4

Is there a free report consultation?

Accepted Answer

Absolutely. Every report comes with complimentary counselling so you can understand your results and next steps.

Question 5

How do I pay?

Accepted Answer

You can pay online while booking or opt for contactless payment after collection. We support UPI, cards, and net banking.

Question 6

Do you offer corporate or family packages?

Accepted Answer

Yes, we offer tailored packages for families and organisations. Reach out via Call or WhatsApp and our team will help you.